Susan Rather is the owner of several BrightStar Home Care franchises in Wisconsin. With the BrightStar Corporate Office, she recently opened a high acuity neighborhood-style Assisted Living and Memory Care Community in Madison, WI. Her role is to develop team members that share her passion for helping families by providing great care and service to their clients, hiring compassionate staff, and ensuring that they have the resources necessary to do their work. Prior to her work in the senior care environment, Susan was a Medical Technologist. She worked for over 25 years in various medical laboratory settings, with expertise in personnel management, regulatory compliance, and process improvement. In that role, she was most recently the Laboratory Manager at the VA Hospital in Madison, WI.